Are you a tech-savvy, people-person with health insurance experience wanting to apply your skill set at a company that will empower you to grow personally and professionally? We are looking for a talented Client Advocate Associate to enhance our team and help us change healthcare for the social good. As a Client Advocate Associate you will have a direct impact on peoples’ lives by offering personalized guidance to ensure each and every client and individual feels empowered to make good health decisions.
Who We Are
BeniComp is a team of talented and passionate leaders, dedicated to our mission of providing innovative health insurance solutions that empower organizations and employees to take control of their health.
We believe in prevention, transparency and integrity; aligning our work with the social good. We thrive through collaboration. Each person has a valuable and unique role to uphold as we overcome challenges, solve problems, and discover the limitless potential of our teamwork.
What You'll Do
As a Client Advocate Associate, you will work with advisors and account managers to give clients and members a refreshing health insurance experience. We do this in a collaborative, high-energy environment.
You will deliver on the business objectives set through the sales process and benchmark progress toward the goals throughout the customer lifecycle. Our clients are employers who want to provide their employees with best-in-class, preventive health insurance. Each client might have anywhere from 10 to 10,000 members. You will create meaningful relationships with clients, and provide solutions with a heavy focus on customer experience.
Responsibilities
- Respond to brokers and advisors: Handle all incoming requests from brokers and advisors in conjunction with the Account Managers.
- Support Account Management and Sales: Collaborate with Account Managers and Sales to ensure exceptional service experience.
- Collaboration Across Teams: Work closely with sales, account management, implementation, member advocates, and technology teams to ensure exceptional experience.
- Process Optimization: Bring process opportunities forward to support and ensure client satisfaction.
- Standard Documentation: Assist in the support and implementation of standard processes around documentation of all communications between Benicomp Service and external constituents.
- Service Standards: Assist in establishing KPIs and service-level agreements (SLAs) for the Employer Services department.
- Proactive Service: Support account management and leadership in developing strategies to engage and retain employer clients by delivering consistent service.
- Automation Initiatives: Support automation efforts to reduce manual intervention in service delivery. Act as a key individual in supporting efforts of implementing efficient processes.
- Client Communication: Collaborate in the implementation of communication strategies to keep employer groups informed during the implementation phase.
- Feedback Loop: Take part in establishing a feedback process to gather insights from clients and use the data to refine implementation and service practices.
- Perform other duties as needed
Requirements
- 3-5 years progressive customer service experience within the insurance industry. TPA/Self funded experience preferred.
- Strong conflict resolution and de-escalation skills.
- Call center experience preferred.
- Exceptional communication skills, including a professional demeanor with a willingness to go above and beyond to ensure client satisfaction.
- Understanding of the rules and regulations around Hipaa and the application process to communicating with clients.
- Ability to work across departments to resolve issues.
Salary: Will be discussed during interview process
Career Level: Intermediate
Job Type: Full Time in either the Fort Wayne, IN or Tampa, FL Office
To Apply You Must: Submit an application with a current resume with a cover letter.
About BeniComp
BeniComp originated in Ft. Wayne, IN in 1962 by Don Short as Short Associates, Inc. Years later his son, Doug Short, built out the health division and began innovating. In 2014 BeniComp opened an office in Tampa dedicated to innovation and development in order to stay on the cutting edge of health technology and digital communication strategies.
We work with forward-thinking employer groups who have tremendous influence in the lives of tens, hundreds, or thousands of people who work for them. We want them to know we are on their side.
Our operations support the movement from reactive, conventional medicine practices to proactive, functional medicine strategies that empower people to take control of their health and reverse the chronic conditions that are socially and financially affecting the nation.
“The future of health is a health solution” - Doug Short, President & CEO
Our Vision
A future where people enjoy happier, healthier lifestyles.
Our Mission
To reduce chronic disease and healthcare spending in America by empowering people with data, prevention, and technology.